Delivery and Returns

All orders may take from 1-4 working days to prepare as we try to produce as fresh as possible. Production times depend on the size of the order.

We aim to ship all orders within 3-5 working days however, this may take longer during busier shopping periods.

We use standard Royal Mail and Myhermes shipping companies who will aim to deliver within 2-3 working days, longer during busier shopping periods. Unfortunately we have no control over how long your order will take to arrive once it has been dispatched by us.

We cannot be held responsible for delayed regional or International parcels once the goods have left our premises.

Shipping Costs

We currently offer a standard rate of £4.99 for up to 2 kilos. For parcels weighing over 2 kilos please contact us for up-to-date costs.

Free shipping for orders over £70, subject to change. Includes the UK (NI), Channel Island and Isle of Man only.

We offer International shipping however, you must contact us for a for the latest prices/ quote before ordering. Roots cannot be held responsible for import or customs duties or taxes charged by your country.

There are no shipping costs for Aroma Fusions consultations.

Refund Policy

Please note, it is our aim to offer 100% satisfaction. We will be happy to replace any damaged goods or redress any errors that we have made in connection with an order.

Please check your order and report to us any missing/broken/faulty items within 48 hours to info@rootshandmade.co.uk. All claims for damage must be reported with photographic evidence.

Please note, due to hygiene reasons, opened products cannot be exchanged unless deemed faulty after testing.

We operate in accordance with the Consumer Rights Act 2015.

If your parcel is returned to us through no fault of our own, we may charge you a redelivery cost. Please ensure you provide us with the correct delivery information upon ordering.

Aroma Fusions may not be cancelled after you have received the consultaion form as your analyiss will commence immediately. When purchasing and Aroma Fusions consultaion you agree that your rights under the Consumer Contracts Regulations 2013, shall not apply.